# REFUND AND SHIPPING POLICY

Last Updated: August 18, 2026

Welcome to Evolux. To maintain the highest standards of quality and integrity for our synthetic research peptides and laboratory materials, please review our comprehensive shipping and refund protocols below.

1. Shipping Policy

• Order Processing: All orders are carefully processed, packed, and dispatched within 1-2 business days (excluding weekends and holidays). You will receive a tracking confirmation email once your order has been handed over to the courier.

• Transit Standards: Due to the sensitive nature of our products, we dispatch all compounds adhering to strict laboratory chemical transit standards to ensure maximum stability and purity upon arrival.

• International Shipping & Customs: Evolux assumes no liability for international customs delays, confiscations, or regulatory complications that may occur in the destination territory. The purchaser bears complete responsibility for understanding and complying with local import laws and regulations concerning synthetic research peptides.

2. Refund & Return Policy

• Strict No-Return Policy: To guarantee the absolute purity and uncompromised quality of our research materials for all clients, we do not accept returns under any circumstances once a product has left our controlled facility.

• All Sales Are Final: Because we cannot verify the storage conditions or handling of the compounds once delivered, all sales are considered final. We do not offer refunds for accidental orders, changes of mind, or lack of research suitability.

• Lost or Missing Packages: If a package is marked as “Lost” by the official courier, we will initiate an investigation. If the courier confirms the loss, we will issue a full replacement at no additional cost. We are not responsible for packages marked as “Delivered” that are stolen from the destination address.

3. Damaged or Incorrect Items

• Reporting an Issue: If you receive a physically damaged vial or an incorrect item, you must contact our support team at support@evolux.com within 48 hours of delivery.

• Resolution: Please include your Order ID and clear photographic evidence of the damaged or incorrect items alongside the original packaging. Upon verification, Evolux will promptly dispatch a replacement at our expense.

4. Contact Us

For any inquiries regarding your shipment status or this policy, please reach out to our dedicated support team via our official Contact Page or email us directly.